Answer — We cannot accept phone submissions. To keep the cost of your ObiTRIBUTE affordable, it is necessary that we automate the receiving of your information as much as possible. Also, transmitting the information through the online questionnaire helps us to minimize errors by eliminating the possibility of misunderstanding names and dates over the phone.

Answer—Your payment is processed through PayPal’s secure payment center.

   

Answer — We anticipate that as the popularity of our service grows we will at times receive submissions at a volume higher than we can handle and still meet the turnaround time of 24-48 hours. We believe it is better to not accept your submission than to accept it and then return it to you too late to publish before your loved one’s funeral or memorial service.  If this occurs to you due to our “growing pains,” please accept our sincere apology.

 

Answer — Yes. In fact, we encourage those in this situation to do exactly that. It will be much easier for you to get together the information you need for your submission now, rather than when you are stressed with dealing with funeral directors, cemeteries, insurance companies, florists, etc.  Many people feel that reminiscing with the family about their loved one’s life and qualities while assembling the submission information helps to begin the grieving and healing process even before they die. If you submit your information before their death, in the “Date and Approximate Time of Death” field on the questionnaire simply type a question mark (?).

Answer — Yes, the writer assigned will check the obituary for typographical errors and accuracy of names and dates. But please keep in mind that, since humans are involved, you should review it yourself before sending the obituary for publication. Frequently a submitter will remember the name of a survivor that was left out of the submission, an award won by the deceased, or some other detail. This is your opportunity to add the information—simply key the corrections into the editable Word document. Should we make an error on your loved one’s obituary, our liability is limited to correcting the error and returning a corrected obituary to you.

 

Answer — It is better if we send it to you or someone you designate that is familiar with your family and your loved one. This gives you an opportunity to correct any errors or omissions before the article goes to print.

Answer — On the “Contact Us” page, explain your situation as best as you can, and leave an e-mail address and phone number. We will contact you as soon as possible.

Answer — The owner of ObiTRIBUTES spent five years as a reporter with a daily newspaper and has had freelance stories published in major U.S. newspapers. He is the editor of over 30 books in print and has authored or collaborated on three other books. He will either write or examine each obituary before returning it to you.

Answer — No. You are paying us for the service of writing the obituary, but you are the owner of the article and have the right to publish it wherever you choose. If you are happy with the job we’ve done, we’d be honored if you add the tag “Obituary provided by ObiTRIBUTES.com” to the end of the article and tell your friends about our service.